Your Legal Questions Answered
Your account remains active and your balance is held in your wallet indefinitely. You can log back in anytime to withdraw funds or resume play. We only close dormant accounts after two years of zero login activity, after which we attempt to return any remaining balance to your registered payment method.
Deposits via DANA, OVO, GoPay and QRIS are processed through encrypted channels and matched to your account within seconds. We retain cryptographic proof of every transaction. If a deposit fails to reach your wallet, our support team can trace the transaction and either retry it or refund it to your source.
Yes. Log into your account, navigate to Payment Settings, and update your primary withdrawal destination. Deposits can be sent from any source, but withdrawals are always returned to your verified primary method for security. Changes take effect immediately.
You can request account deletion through our legal support team. We'll close your account, return any remaining balance within 5 business days, and delete your personal data after 12 months (retention required by law). Game history remains archived for dispute resolution during the retention window.
Contact live chat or email support with your withdrawal request ID and amount. We'll check the status with your payment provider — DANA, OVO, GoPay or QRIS — and either confirm delivery or retry the transaction. Most delays resolve within 24 hours.
Deposit and withdrawal limits depend on local law and your payment method's own caps. We don't impose our own maximums beyond those set by DANA, OVO, GoPay, QRIS and bank transfers. For specific limits on your account, check your Payment Settings or ask support.
Your password is hashed and never stored in plain text. We use industry-standard encryption (TLS 1.3) for all login transmissions. If you suspect a breach, change your password immediately and contact support to review your login history.
